Our Services

Answer North America will provide you with a solution that delivers significant efficiencies, real cost savings, and enhanced features that other answering services simply do not offer.

  • Live Operator Answering Services with immediate pick-up and negligible hold times.
  • Emergency Response Specialists: We will customize our emergency response services to meet with your requirements’, and with our fully automated back-up systems, we will ensure you receive your calls in a timely fashion so that your emergencies do not become disasters!
  • Multiple Message Dispatch Options: Receive text messages via your pager, cell phone, email, or fax; or receive live message relay from one of our receptionists directly to you.
  • Custom Account Design: Our on-site specialists will custom design our service to meet your business requirements. We are extremely flexible and can provide your callers with unlimited information about your company and products.
  • Specialty Call Screening: Working in conjunction with you, we can screen for urgent calls and forward non-urgent calls to you at a more convenient time.
  • Voicemail Service Features include simple push through options to a live receptionist in an emergency.
  • Free Online Management Tools: You can view all calls and activity live and online 24/7.

    Additional Industry Services We Offer

  • Property Management Answering Service: Our Property Management Answering Service works for rental, and condominium properties.
    First, it gives tenants, owners, and employees 24 hours per day, 7 days per week, 365 days per year access to the maintenance staff should any problems surface in their building or unit. Secondly, prospective tenants or purchasers can have access to your sales staff even when the office is closed. People need to know there will always be someone to whom they can reach out. We provide that layer of support. Disaster can strike anytime without warning at any property, and you need to know about it quickly. Our Property Management Answering Service is set up to dispatch problems or emergencies within minutes to the appropriate personnel, and departments. In addition we process sales calls, staffing issues, tenant, and owner concerns that may come in after hours.

    Our Property Management Answering Service can handle many applications, including but not limited to:
    • Expanding your hours of service without expanding your payroll costs.
    • Maintaining on-call rosters to ensure the correct person is contacted every time.
    • Providing live, immediate assistance any time.
    • Answering inbound leasing calls (opportunities) before they move on to competitors.
    • Helping coordinate after-hours calls between tenants, owners, and emergency response personnel, if necessary.
    • Providing emergency dispatch to the appropriate on-call staff member.
    • Helping coordinate property management offices on a nation-wide basis.
    • Provides Emergency Dispatch Answering Service.

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  • HVAC Answering Service: When emergencies or urgent calls come through, your clients need to be able to reach you no matter what time of day or night.
    We guarantee a rapid response. Our HVAC Answering Service agents contact the right person for the right reason at the right time, and at the right location. These agents are specifically trained to respond immediately to time- and mission-critical situations with attention to detail, and follow-through. HVAC companies need a reliable answering service because they operate round the clock and must respond to emergencies. As part of the HVAC team, our agents interface between your clients and your technicians. Every call could be a potential sale or a service emergency. Our HVAC Answering Service operates like an extension of your business, and serves to develop, and maintain customer loyalty to help you grow.

    Our HVAC Answering Service can handle many applications, including but not limited to:
    • Processing after-hours calls immediately.
    • Assigning technicians based on specialties, territories, and pre-established on-call schedules.
    • Meticulously tracking all activity and providing detailed reports of results.
    • Efficiently delivering messages the way you specify via pager, cell phone, SMS, email, fax, or any other wireless device.
    • Serving multiple locations across Canada.
    • Providing Emergency Dispatch Services

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  • Medical Answering Service: A first-rate answering service is absolutely essential for modern medicine.
    Our service provides streamlined communication for callers regardless of time of day, regardless if the doctor is in or out of the office. Patients need to feel their doctor’s staff cares for them, and there will always be someone to whom they can reach out; our agents provide all personnel that layer of support, while at the same time giving patients, and their loved ones the peace of mind they deserve.

    A Medical Answering Service does a lot of things well. These include:
    • appointment scheduling and confirmation
    • prescription reminder outbound telephone calls
    • lab result notification for patients when results are ready for pickup
    • data base management for emergency protocol and on-call scheduling
    • trained agents skilled in accurate message-taking and rapid dispatch
    • proper and prompt routing of emergency messages
    • effectively facilitate emergency dispatch
    • provide clear pre-surgical instructions
    • efficiently process messages through multiple pathways (i.e. telephone, e-mail,internet, voice mail, and wireless devices)

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  • Funeral Home Answering Service: Answer North America understands as a Funeral Home, you have no choice but to have an answering service handle your calls in a professional, and consistent demeanor.
    Our staff is trained to handle the special consideration your callers will need during this difficult time. We have created a specialized service specific to your business to handle the needs of the caller, and to contact you appropriately with our message delivery service. We can handle any type of calls including:
    • Death calls

    • Pre-arrangements

    • Service information

    • Obituaries

    • Directions to funeral home/services

    • Florist listings

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  • Contractors Answering Service:Is it worth hiring staff to handle the phones 24 hours per day, 7 days per week, 365 days per year, weekends and holidays?
    How much does a missed call cost you?

    Is it worth hiring staff to handle the phones 24 hours per day, 7 days per week, 365 days per year, weekends and holidays?

    Our customized approach allows us to handle a wide variety of contracting businesses. Answer North America provides answering services to electricians, plumbers, general contractors, refrigeration professionals, HVAC contractors, elevator technicians, excavating, landscaping, sewer/septic service, pest control, tree service, roofing, janitorial, fire remediation, etc. Answer North America can help your contracting business:
    • Take sales leads from marketing campaigns anytime of the day.
    • Screen urgent and non-urgent calls to maximize your time.
    • Handle inquiries 24 hours per day, 7 days per week, 365 days per year to help you capture more business.
    • Operators and customized scripting will make your business more efficient
    • Perform survey calls to help you better understand your performance

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  • Real Estate Answering Service: How much does a missed call cost you? $Thousands!
    Having a steady flow of buyers and sellers is critical to your success. No matter how you advertise your services, through your website, lawn signs, billboards, or your business card, Answer North America helps capture, and manage your leads when you're unable to come to the phone.

    We capture those leads so they're not lost.

    At Answer North America, we know how busy you are preparing showings, coordinating contracts, and meeting clients. Our dedicated Support Associates is available to help you 24 hours per day, 7 days per week, 365 days per year by answering telephone calls that would otherwise land in your overflowing voicemail box. Customers who reach a live person are more likely to leave a message, and ultimately select your services instead of moving on, and choosing a competitor.

    Your busy schedule could use some organization. We can help.

    In addition to helping you capture leads, we can schedule your appointments, and manage your new leads. Our experienced Associates use customized scripts, and answer the phone in your name, making us a real extension of your office.

    In our industry, as well as yours, training makes a world of difference.

    All of our Business Support Associates receive ongoing industry training, and this reinforced knowledge shows itself when we work with you and your clients. Let us care for your clients and your appointments while you're freed up to do what you do best, make sales!

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  • Technical Services Answering Service: Help desk operations are complex, important departments that offer crucial support to customers after they have made their purchase. Whether you need additional help desk support or are looking to outsource your entire operation, Answer North America is well suited to become your help desk support partner.
    Turn roadblocks into successes.

    We're capable, and helpful when weary customers most need help. We provide exceptional Level 1 tech support service 24 hours per day, 7 days per week, 365 days per year. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we can transfer and route calls or page your on call staff. You specify which callers can take advantage of this special treatment, and which ones should wait until normal business hours, and we will screen them appropriately for you.

    Technology makes comprehensive service possible. Our cutting edge, computer system enables us to store ample amounts of information like product instructions, specifications, scripts, and protocols. Each time the phone rings through to us, your company's scripts, product manuals, FAQs, and rules will display on that associate's screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual literally putting us on the same page.

    Your company’s reputation will sparkle with our outstanding service. We answer calls in your company's name, promoting your brand instead of ours. We aim to be an extension of your company's internal team; customer care is seamless from your team to ours.

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Contact our Sales Team at 416-724-8333
or email us at sales@answerna.com.